Troubleshooting Your Cloze Sync to LoLo

If you're experiencing trouble with your Cloze sync to LoLo, here are some helpful tips

Here are some common questions that come up about syncing Cloze and LoLo:

- A contact is not syncing to LoLo

- A contact is not being removed from LoLo

- A contact is syncing without a gift area

A contact is not syncing to LoLo

• Try removing the LoLo tag from the contact, then applying the LoLo tag again.
• If the contact still does not sync to LoLo, please check to see if the contact has an email and/or phone number that already exists on another contact record that you are also syncing to LoLo - the LoLo platform does not allow contacts with duplicate info to sync to your account. Here are some examples that show duplication:

In the examples above, each time contact 2 will be blocked. In the first case, the information matches exactly, therefore it is seen as a duplicate. In the second example, the emails match exactly so even though Contact 2 has a phone number that is unique, they will still be blocked. In the third example the phone numbers match exactly, so even though Contact 2 has a unique email, they will be blocked.

• If you have tried removing and re-adding the tag and checked for duplicates and your contact is still not syncing to LoLo, please reach out to LoLo's support team - support@joinlolo.com

A contact will not leave LoLo

If you've removed the tag from a contact in Cloze but the contact remains in LoLo, please try the following:

• Log into LoLo and on the Contacts page, please check out the trash can icon. Is the trash can icon red? This means that the contact was added directly in LoLo and must be deleted inside of LoLo. Click the trash can to remove the contact. Is the trash can gray? Let's try something else, proceed to the next step.
• Please try adding the LoLo tag back to the contact inside of Cloze. Now, try removing the LoLo tag from the contact inside of Cloze. 
• If you have tried removing and re-adding the tag and checked to see if the contact is managed inside of LoLo, but the still won't leave LoLo, please reach out to LoLo's support team - support@joinlolo.com

A contact does not have a gift area selected

When your contacts sync from Cloze, our platform receives the zip code from the contact record, if you have one. It then tries to match the zip code to the closest zone (within 30 miles). If there is not a zip code on your contact record, or if the zip code does not match a zone in our platform, your contact will be inactive and set to Holding for New Gift Area.

If you would like to manually set a gift area for the contact in LoLo, you can do that by editing the contact and updating the zip code or zone in the form. Here's more info on editing contacts in your account: