CRM Integrations: Delta
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      1. LoLo Help and FAQ
      2. Your Contacts
      3. CRM Integrations: Delta

      Troubleshooting Your Delta Sync to LoLo

      If you're experiencing trouble with your Delta sync to LoLo, here are some helpful tips

      - A contact is not syncing to LoLo
      - A contact is not being removed from LoLo
      - My SSO is giving me an error

      A contact is not syncing to LoLo
      Has it been 24 hours since you added the contact to your LoLo group in Delta? If not, please check your LoLo account tomorrow.
      If the contact still does not sync to LoLo, please check to see if the contact has an email and/or phone number that already exists on another contact record that you are also syncing to LoLo - the LoLo platform does not allow contacts with duplicate info to sync to your account. Here are some examples that show duplication:
      Contact 1 Email Contact 1 Phone Contact 2 Email Contact 2 Phone
      email@emaildomain.com 123-456-7890 email@emaildomain.com 123-456-7890
      email1@emaildomain.com none email1@emaildomain.com 234-567-8901
      none 456-789-0123 email2@emaildomain.com 456-789-0123

      In the examples above, each time contact 2 will be blocked. In the first case, the information matches exactly, therefore it is seen as a duplicate. In the second example, the emails match exactly so even though Contact 2 has a phone number that is unique, they will still be blocked. In the third example the phone numbers match exactly, so even though Contact 2 has a unique email, they will be blocked.

      • If you have waited more than 24 hours and checked for duplicates and your contact is still not syncing to LoLo, please reach out to LoLo's support team - support@joinlolo.com

      A contact will not leave LoLo

      Has it been 24 hours since you removed the contact from your LoLo group in Delta? If not, please check your LoLo account tomorrow.

      If you've removed the contact from the LoLo group in Delta at least 24 hours ago, but the contact remains in LoLo, please try the following:

      • Log into LoLo and on the Contacts page, please check out the trash can icon. Is the trash can icon red? This means that the contact was added directly in LoLo and must be deleted inside of LoLo. Click the trash can to remove the contact. 
        Is the trash can gray? Let's try something else, proceed to the next step.
      • Please try adding the contact back to your LoLo group in Delta, waiting 24 hours, then removing the contact from the group again (repeat the wait time).
      • If you have tried removing and re-adding the contact and checked to see if the contact is managed inside of LoLo, but the still won't leave LoLo, please reach out to LoLo's support team - support@joinlolo.com

      My SSO is Giving an Error

      To ensure successful Single Sign-On (SSO) functionality between LoLo and Delta, it is essential that the email address associated with both accounts is identical. Begin troubleshooting any errors by verifying that your email address on your Delta account matches the one on your LoLo account.

      If you are unable to access your LoLo account via SSO, you can log in directly at https://lolo.gifts/users/log_in. If you haven't established a password for your LoLo account yet, simply click on the "Forgot Password" link to create a new password.

      Should you confirm that the emails are correct and you still cannot access your account, please reach out to us at support@joinlolo.com. Include your account details and, if possible, a screenshot of the error you are encountering. We are here to assist you in resolving the issue!