What does it mean if a contact is inactive?

Reasons a contact may be inactive include:

• If you have not activated your subscription yet, your contacts may show an inactive status with the reason listed as "potentially waitlisted." Once you complete the activation process, the system will automatically review all your contacts to determine if they can be made active, and their status will be updated accordingly.

• They have chosen to unsubscribe, which means they have opted out of all communication methods, including text messages and emails. As a result, our system is no longer able to deliver gifts to them. The label will read: "missing subscribed email or phone number" or, in Canada if there's no opted in phone: ""missing subscribed email or phone number opted in for SMS"

• They are on the Waitlist - this indicates that another subscriber is currently sending the gift of the month to this contact, and as a result, they have been placed on your waitlist. You'll see the label read: "waitlisted - position {N}." Our platform is designed to ensure that gift recipients receive their gifts from only one sender in any given area, which helps our subscribers maintain a one-to-one connection. The contact will be removed from the waitlist if the other subscriber decides to take them off their list or unsubscribes from LoLo.

• They are assigned to a gift area that is still in the process of building enrollment. The label will read: "zone not launched." Some gift areas are not yet actively sending monthly gifts. If you assign a contact to one of these inactive gift areas, their status will be marked as inactive until the area begins sending gifts.

• They do not have a gift area assigned - The label will read: "missing active zone." To correct this, click on the "Edit" button that looks like a green square with a pencil inside that appears to the left of a contact missing a gift zone selection. In the form that pops up you can select a gift area from a dropdown list.

• There are multiple reasons why we can't deliver a gift - If there's a combination of reasons for failed delivery, like being unsubscribed and having channel delivery issues, we will label this in a couple different ways:
  "email account was unsubscribed or has bounced or dropped messages" — Email issues only
  "email account has bounced or dropped messages and phone number has sms failures" — Both email and SMS issues
  "phone number has sms failures" —