---
title: I'm Missing a Gift ...
description: There are several reasons why a gift campaign for a specific zone might not be in your account, including alcohol preferences and contact gift zone assignments.
---

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1. [LoLo Help and FAQ](https://help.joinlolo.com/?hsLang=en)
2. [Gifts](https://help.joinlolo.com/gifts?hsLang=en)
3. [Sending Gifts](https://help.joinlolo.com/gifts?hsLang=en#sending-gifts)

# I'm Missing a Gift ...

## There are several reasons why a gift campaign for a specific zone might not be in your account, including alcohol preferences and contact gift zone assignments.

Gift campaigns become available in your account based on which gift areas are assigned to your contacts. If you don't see a gift for a specific area, it could be because you don't have a contact assigned to that gift area.

If you do have at least one contact assigned to the gift area, check your profile settings to see if you have selected to [skip all alcohol related gifts](https://help.joinlolo.com/what-are-alcohol-preferences?hsLang=en). If this setting is toggled on, an alcohol related gift won't enter your account and will be missing from your gift list. This is to make sure that it does not deliver to your contacts.

If you need additional support, reach out to support@joinlolo.com

- [Getting started](https://help.joinlolo.com/getting-started?hsLang=en)
- [Your Contacts](https://help.joinlolo.com/your-contacts?hsLang=en#main-content)

    - [Adding, Editing or Removing Contacts](https://help.joinlolo.com/your-contacts?hsLang=en#adding-editing-or-removing-contacts)
    - [Contact Statuses and Delivery](https://help.joinlolo.com/your-contacts?hsLang=en#contact-statuses-and-delivery)
    - [CRM Integrations: Cloze](https://help.joinlolo.com/your-contacts?hsLang=en#crm-integrations-cloze)
    - [CRM Integrations: Moxi](https://help.joinlolo.com/your-contacts?hsLang=en#crm-integrations-moxi)
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- [Gifts](https://help.joinlolo.com/gifts?hsLang=en#main-content)

    - [Sending Gifts](https://help.joinlolo.com/gifts?hsLang=en#sending-gifts)
    - [Editing Gifts](https://help.joinlolo.com/gifts?hsLang=en#editing-gifts)
    - [Gift Redemptions](https://help.joinlolo.com/gifts?hsLang=en#gift-redemptions)
    - [Gift Areas/Zones](https://help.joinlolo.com/gifts?hsLang=en#gift-areas-zones)
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