LoLo Help and FAQ

Back to home

LoLo Help and FAQ

Your Account

Your Account

Learn more about managing your account profile and your subscription and billing.

Managing Your Account

How do I change my profile photo?

How do I edit my phone number?

How do I add my website link to my campaigns?

How do I edit my branding?

Where does my name appear on my gift messages?

How can I make my gift message show my full name in the sign-off?

Where do I see my subscription details?

What are alcohol preferences?

How do I edit my name?

How do I edit my email address on my account?

See more

Billing

Am I billed for gifts that don’t deliver?

How do I switch from a monthly subscription to an annual subscription?

How much will I be billed?

My payment failed, how do I send my gifts?

How do I update my credit card on file for payment?

Do I pay for gifts that are redeemed?

How do I switch from an annual subscription to a month-to-month subscription?

How do I cancel my LoLo subscription?

When do I get billed for my gifts?

See more