LoLo Help and FAQ

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LoLo Help and FAQ

Gifts

Gifts

From sending gifts to editing gifts to redemptions and gift areas - it's all here!

Sending Gifts

Sending Your First Gift

When will my gifts be delivered?

Can I skip sending gifts?

I don’t see a gift in my account to send - how do I send a gift?

I'm Missing a Gift ...

I missed the most recent gift, can I still send it?

Why didn’t all of my contacts receive the most recent gift?

Does LoLo send reminders to my contacts about the gifts?

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Editing Gifts

How do I personalize my gift message?

Can I set a different message for each contact?

Do I have to fill in each contact’s name in the gift message?

How do I edit the contacts assigned to a gift?

Can I remove a specific contact from a gift?

How do I edit the way my name appears in the gift message?

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Gift Redemptions

When do the gifts expire?

How do I see who has redeemed a gift?

Why don’t I see very many redemptions?

Can my contacts redeem without a smartphone?

Can my recipients print their gift message to redeem them?

Can my recipients get an extension on their expiration date?

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Gift Areas/Zones

What is a gift area or gift zone?

What does it mean if a gift area is “building enrollment”?

How do I request a new gift area?

How does LoLo find gift vendors for an area?