Your Contacts

Learn more about all things contacts!

• How do I update contact information for my recipients?
• How do I add new contacts to LoLo?
• Why does a contact's email or phone have a line through it?
• What does it mean if a contact is inactive?
• What does “on waitlist” mean?
• What does it mean if a contact bounces?
• How do I see if a contact is interacting with the gifts?
• One (or more) of my contacts failed delivery - how do I see which contact?
• How do I delete a contact (or multiple contacts)?
• How do I update the gift area for a recipient?
• What should I do about sending gifts to couples?
• How do I set a specific contact to be opted out of alcohol related gifts?
• Why are all of my contacts are inactive after import?
• What does it mean if a contact’s gift delivery was dropped?