If you haven't yet activated your subscription to LoLo, your contacts may remain in an inactive state.
If you have not activated your subscription yet, your contacts may show an inactive status with the reason listed as "potentially waitlisted." Once you complete the activation process, the system will automatically review all your contacts to determine if they can be made active, and their status will be updated accordingly.
If you have activated your subscription and your contacts are still inactive, hovering over the "inactive" label will give you a reason why, (or you can click on the magnifier and see the reason for the contact being inactive).
Here are some reasons why contacts might be inactive (when your subscription is active):
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They have chosen to unsubscribe, which means they have opted out of all communication methods, including text messages and emails. As a result, our system is no longer able to deliver gifts to them.
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They are on the Waitlist - this indicates that another subscriber is currently sending the gift of the month to this contact, and as a result, they have been placed on your waitlist. Our platform is designed to ensure that gift recipients receive their gifts from only one sender in any given area, which helps our subscribers maintain a one-to-one connection. The contact will be removed from the waitlist if the other subscriber decides to take them off their list or unsubscribes from LoLo.
- They are assigned to a gift area that is still in the process of building enrollment. Some gift areas are not yet actively sending monthly gifts. If you assign a contact to one of these inactive gift areas, their status will be marked as inactive until the area begins sending gifts.
- They do not have a gift area assigned - To correct this, click on the "Edit" button that looks like a green square with a pencil inside that appears to the left of a contact missing a gift zone selection. In the form that pops up you can select a gift area from a dropdown list.
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They are missing contact info - If a contact happened to import without a contact method (it's missing completely - no phone or email) we mark the contact as inactive because we can't send them a gift.